Browse our Customer Testimonials

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Superb service

Would like to thank Stuart, Robyn et al for the excellent personal service shown to us when buying new ski equipment. Definitely worth the effort to get to Inverurie.

Ally and Karen

Best service ever

I had the best service ever on a webshop purchase. Thanks to Mary.
I am from the Netherlands and ordered Hestra gloves and an Osprey sack, right before Christmas. The order got lost after leaving the country and could not be tracked in my country.... after just one email from me, Mary helped me out great. She contacted the courier and found out that they could not track it. Almost as a true fortune teller she put aside the gloves and sack to be sure that after the search by the courier she could still send me the gloves I really like. She shipped them with a different courier to the Netherlands and I received them the next day. I am truely greatful for this more than perfect service!
I have had worse webshop-service from stores in my city.
So: 5 stars, 10/10, perfect score etc.

Rogier(from the Netherlands)

SKI BOOT FITTING AT ABERDEEN

Just like to thank Russell and Robyn for the amazing service I received on Tuesday buying my ski boots. Charming helpful and incredibly knowledgable about the product and optimising fit for my “uniquely” shaped feet. 

Paul

THANK YOU

Thank you.

I am just writing to convey my thanks to Craigdon and in particular to Stewart for the excellent customer care given to me a couple of weeks ago.

I purchased a Vango Solaris 500 a few months ago. Unfortunately on our first outing on the 12th of July there was a problem with the front airbeam, which started to deflate soon after we put the tent up. Luckily the weather was dry so this did not present immediate problems.

The following morning I phoned Inverurie and spoke to Stewart and explained our predicament. We were at the start of a two week holiday, which included two festivals at different locations and a stop off near Leeds on the way. We needed help.

Stewart advised us to leave it with him and he would get back in touch to confirm what would be done.

He duly phoned back in the afternoon to advise that a replacement beam would be sent to my brother’s address and, with the help of youtube, we could fit it ourselves.

The airbeam did arrive and we easily replaced the faulty beam.

So a big thank you to all involved. It was a relief to speak to Stewart. His assistance turned a potential holiday disaster into a holiday happy ending.

Lorna

GOOD CHOICE OF OUTDOOR GEAR WITH GREAT CUSTOMER SERVICE

Good choice of camping gear and sleeping bags, prices a bit below average in Aberdeen. And most importantly, an absolutely fabulous salesman who gives excellent advice, very friendly, who does not push for sale, and who can even advise places to visit in the area!

Daphné

EXCEPTIONAL CUSTOMER SERVICE AT CRAIGDON ABERDEEN

I visited your store a few days ago for some advice on boots where I was introduced to Russell who the staff called the boot doctor in the shop, ironic really as I too am a doctor !!! And I have to say it was the best customer experience I have ever had. Now Russell clearly stated he was not a doctor however his knowledge of feet and biomechanics is as good if not better than some of my colleagues !!! His understanding of my particular problems was incredible and just one look at my feet not only did he diagnose my issues but also provided a solution in the footbeds he suggested And picked a boot out that was a perfect fit I recommend anyone looking for outdoor kit to shop at Craigdon Aberdeen for their exceptional customer service and if the Craigdon owners read these posts please give him a big raise as service like that is so rare well done Craigdon Mountain Sports.

Alex

EXCELLENT IN ALL AREAS OF CUSTOMER CARE

I wish to express my sincere thanks for all the help and advice shown towards me when looking to purchase walking boots. Ian (Craigdon Aberdeen) was excellent in all areas of customer care and had sound knowledge of products. Time was given to allow proper assessing of feet and fitting of boots as was any questions. No pressure to buy. He is a credit to Craigdon Mountain Sports. Well done and appreciated. Highly recommended.

Rosie

SKI WEAR FOR GRANDSON

Came into Inverurie to shop today as my grandson John needed ski wear. Many thanks to the girl who helped us with our purchases. She gave us really great service and is so knowledgeable. She made our shopping a very relaxed and pleasant experience. Many thanks, Esme.

Esme Galbraith

GREAT ONLINE SERVICE


Hi, thank you for your very quick processing of my order for the Craghoppers Irvine jacket, it arrived yesterday the day after my order! The jacket fits well and is nice and warm. Thanks again!

Shirley

5 STAR SERVICE

Always very helpful and knowledgeable staff. Good collection and good prices. 5 stars!

Kees

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