Browse our Customer Testimonials

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THANK YOU

Thank you.

I am just writing to convey my thanks to Craigdon and in particular to Stewart for the excellent customer care given to me a couple of weeks ago.

I purchased a Vango Solaris 500 a few months ago. Unfortunately on our first outing on the 12th of July there was a problem with the front airbeam, which started to deflate soon after we put the tent up. Luckily the weather was dry so this did not present immediate problems.

The following morning I phoned Inverurie and spoke to Stewart and explained our predicament. We were at the start of a two week holiday, which included two festivals at different locations and a stop off near Leeds on the way. We needed help.

Stewart advised us to leave it with him and he would get back in touch to confirm what would be done.

He duly phoned back in the afternoon to advise that a replacement beam would be sent to my brother’s address and, with the help of youtube, we could fit it ourselves.

The airbeam did arrive and we easily replaced the faulty beam.

So a big thank you to all involved. It was a relief to speak to Stewart. His assistance turned a potential holiday disaster into a holiday happy ending.

Lorna

GOOD CHOICE OF OUTDOOR GEAR WITH GREAT CUSTOMER SERVICE

Good choice of camping gear and sleeping bags, prices a bit below average in Aberdeen. And most importantly, an absolutely fabulous salesman who gives excellent advice, very friendly, who does not push for sale, and who can even advise places to visit in the area!

Daphné

EXCEPTIONAL CUSTOMER SERVICE AT CRAIGDON ABERDEEN

I visited your store a few days ago for some advice on boots where I was introduced to Russell who the staff called the boot doctor in the shop, ironic really as I too am a doctor !!! And I have to say it was the best customer experience I have ever had. Now Russell clearly stated he was not a doctor however his knowledge of feet and biomechanics is as good if not better than some of my colleagues !!! His understanding of my particular problems was incredible and just one look at my feet not only did he diagnose my issues but also provided a solution in the footbeds he suggested And picked a boot out that was a perfect fit I recommend anyone looking for outdoor kit to shop at Craigdon Aberdeen for their exceptional customer service and if the Craigdon owners read these posts please give him a big raise as service like that is so rare well done Craigdon Mountain Sports.

Alex

EXCELLENT IN ALL AREAS OF CUSTOMER CARE

I wish to express my sincere thanks for all the help and advice shown towards me when looking to purchase walking boots. Ian (Craigdon Aberdeen) was excellent in all areas of customer care and had sound knowledge of products. Time was given to allow proper assessing of feet and fitting of boots as was any questions. No pressure to buy. He is a credit to Craigdon Mountain Sports. Well done and appreciated. Highly recommended.

Rosie

SKI WEAR FOR GRANDSON

Came into Inverurie to shop today as my grandson John needed ski wear. Many thanks to the girl who helped us with our purchases. She gave us really great service and is so knowledgeable. She made our shopping a very relaxed and pleasant experience. Many thanks, Esme.

Esme Galbraith

GREAT ONLINE SERVICE


Hi, thank you for your very quick processing of my order for the Craghoppers Irvine jacket, it arrived yesterday the day after my order! The jacket fits well and is nice and warm. Thanks again!

Shirley

5 STAR SERVICE

Always very helpful and knowledgeable staff. Good collection and good prices. 5 stars!

Kees

SKI BOOT FITTING AT ABERDEEN

Great customer service getting new ski boots fitted by Russell at CMS Aberdeen. Hopefully the days of cold feet are gone.

Peter

ABERDEEN STORE FEEDBACK

Hi, I just wanted to contact yourselves to pass on some feedback from my visit to your store in Aberdeen in late July 2016. I have used Craigdon on many occasions for both clothing & footwear, but this time I really needed some advice as I was suffering a lot of foot pain & was struggling to walk much at all.

I spoke with Russell at your Aberdeen store and he patiently listened to my explanation of my issues, asked some pertinent questions, and was able to offer an explanation that seemed to make a lot of sense. His information was very clear and concise, he clearly understood my situation and had solutions to offer.

In short, he recommended that I try Superfeet inserts but also suggested that I look on Amazon for a spiked massage ball to treat what he diagnosed as plantar fasciitis.

Russell's advice has really worked for me & I am delighted and relieved to be able to address my problem, but also very impressed with the help that was available in-store at Craigdon, and the professionalism and care and attention of your employee - Russell.

I will be calling in to thank Russell in person next time I am in Aberdeen, but wanted to let the company management know just how impressed I was by him and how grateful I am to him.

David

FABULOUS SERVICE

Fabulous service! Went in today as a rush buy for a trip and the guy listened to what I was needing and we went round selecting the options. Highly recommend the place.

Sarah

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