About Us
Craigdon Mountain Sports Inverurie & Aberdeen is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us atcraigdon@themountainedge.com. Alternatively, you can get in touch with us at the address below:
Craigdon Mountain Sports, Internet Sales, 61-65 High St, Inverurie, Aberdeenshire, Scotland, AB51 3QJ
Tel: 01467 629726 (Monday - Friday 8.30am - 5.00pm GMT)
Email: craigdon@themountainedge.com
VAT Registration No: GB 204018659
Making A Purchase
Making a purchase could not be easier. Just browse our online catalogue, and click on “Add To Basket” for each item you wish to buy. This will place the item in your shopping basket, and you can check the contents of your basket at any time by hovering over the basket icon in the top right corner of the page. After you have finished your selection, click on the “Checkout” button while hovering over the basket to place your order. You will then be asked for a few details that we need to be able to satisfy the order.
We accept online payment via PayPal or by credit or debit card through the secure payment services of Protx. Protx is part of The Royal Bank of Scotland Group. Orders will not be accepted without a valid card payment in the name of the registered cardholder together with details of the cardholder's registered address. You will be given the option to designate a different address for delivery, and we recommend that this be an address where someone is available during the day to sign for the goods. Your card will be debited at the time of purchase. If an item is not in stock at the time you place your order, we will send you an email advising you of alternatives. If you wish to cancel the order at that stage you may do so, and we will arrange to credit any payment made back to the same card.
You may also send your credit card information via phone or snail mail.
Please note that completion of the online checkout process does not constitute our acceptance of your order even though we may have debited your card or we have sent acknowledging emails. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us. We have taken reasonable precautions to try to ensure that prices quoted on the website are correct and that all products have been fairly described. However, when ordering products or services through the website, please note that orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this website.
Shipping, handling and delivery schedule
UK Delivery
We aim to provide the best possible delivery service on every order, our aim is to dispatch our items the same day as the order is placed, provided the item(s) are in stock and the order is placed before 12.00pm. There may be items that we need to transfer between our stores, which may take a few days to be dispatched.
Delivery Charges To UK Mainland:
£4.95 (£0.00 - £44.99)
FREE (£45.00 & Over)
Most orders are delivered during office hours by Royal Mail, Parcelforce or DHL and will require a signature; please provide an alternative address at checkout if no one will be home to sign for the parcel.
Delivery Charges To Northern Ireland, the Channel Islands and BFPO
For deliveries to Northern Ireland, the Channel Islands and BFPO addresses, the below rates are for our Priority Postage service - offers tracking and compensation. If you would prefer our standard postage rate please give us a call on 01467 629726.
£11.00 (Orders Between £0.00 - £44.99)
FREE (Orders £45.00 & Over)
European Delivery
We aim to provide the best possible delivery service on every order, our aim is to dispatch our items the same day as the order is placed, provided the item(s) are in stock and the order is placed before 12.00pm. There may be items that we need to transfer between our stores, which may take a few days to be dispatched.
Delivery Charges To Europe:
£19.46 (Orders Between £0.00 - £99.99)
FREE (Orders £100.00 & Over)
Please see the table below for our Priority Postage costs - offers tracking and compensation, requires signature. However, if you would prefer standard European postage please contact us for a quote on 01467 629726. Skis and snowboards being sent within Europe are charged at a different rate, please see the European Ski & Snowboard Delivery section below.
Euro Zone Priority Business Rate
European Ski & Snowboard Delivery
Due to package length restrictions we are not currently able to ships skis, ski poles or snowboards within Europe.
International Delivery
We aim to provide the best possible delivery service on every order, our aim is to dispatch our items the same day as the order is placed, provided the item(s) are in stock and the order is placed before 12.00pm. There may be items that we need to transfer between our stores, which may take a few days to be dispatched.
Most orders are delivered during office hours by DHL Express Worldwide and will require a signature; please provide an alternative address at checkout if no one will be home to sign for the parcel.
Unfortunately due to parcel length restrictions we are currently unable to ship skis, ski poles and snowboards Internationally.
Delivery Charges To USA:
(All charges based on shipment weight)
Note: Any duties and taxes are calculated as a percentage of the total value of goods and freight cost, and are charged at the destination country on import of your goods. Payment of any applicable duties and taxes will be the responsibility of the customer.
Delivery Charges To Canada:
(All charges based on shipment weight)
Note: Any duties and taxes are calculated as a percentage of the total value of goods and freight cost, and are charged at the destination country on import of your goods. Payment of any applicable duties and taxes will be the responsibility of the customer.
For all other countries please contact us for a quote on 01467 629726.
Click & Collect
We aim to provide the best possible collection service on every order, our aim is to provide collection on the same day as the order is placed, provided the item(s) are in stock in the chosen store and the order is placed before 12.00pm. There may be items that we need to transfer between our stores, which may take a few days to be dispatched. Orders placed after 12:00pm will require 1 processing day and can therefore be collected the following day, again provided the item(s) are in the chosen store for collection. At the checkout page, simply select Collect in Store for Shipping Method and opt to collect in either Inverurie or Aberdeen.
You will receive an email confirming the Click & Collect order and you will receive a further email when the order is ready to collect in store.
Back Orders
If your item is not in stock, we will either suggest an alternative or, where possible, back order for you. You will always be emailed with an anticipated delivery date and the option to cancel your order if you would rather not wait.
Tax Charges
All prices quoted are in Pound Sterling (£) and include VAT at 20%, except where exemptions apply. VAT Registration No: GB 204018659 Prices are subject to change without prior notice.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
All products are guaranteed for twelve months from the date of invoice, unless otherwise stated, against failure to provide reasonable wear due to defective workmanship or materials, as long as the product is only used for its intended purpose. This guarantee excludes damage caused by accident, neglect or misuse, in addition to natural wear and tear or ageing.
The guarantee is only valid for the original purchaser, and cannot be passed on should the item be sold at a future date.
In the event of a product failing under guarantee, please email us with details of the product, fault, and date of purchase. A proof of purchase such as your invoice will be required to return the item.
For further information on our returns procedure please see below.
If you need to reach us, please email us at craigdon@themountainedge.com , alternatively, you can call on 01467 629726 or write to us at Craigdon Mountain Sports, Internet Sales, 61-65 High St, Inverurie, Aberdeenshire, Scotland, AB51 3QJ
Privacy Policy
Craigdon Mountain Sports Inverurie(LTD), which owns themountainedge.com, is committed to ensuring the best standards of practice in all its activities. Visitors to themountainedge.com website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in compliance with the General Data Protection Regulation (GDPR). This policy may change from time to time so please review the policy periodically.
Consent
Your use of this website signifies consent to us collecting and using personal information about you as specified below in accordance with this Policy.
How do we collect information about you and how is it used?
1. You may provide information when you register with us as a visitor, or customer. The information you volunteer and the more accurate it is the better we are able to customise your experience and meet your requirements.
2. You may provide information when communicating with us, such as reporting a problem. If you contact or telephone us we may keep a record of that communication for the purposes of training and to assist in the provision of our services to you.
3. You may order products or services and give your name, email address, telephone contact number, delivery address, credit or debit card number and expiry date so that your order can be processed and delivered (where appropriate).
4. If you enter a competition or promotion we may ask for name, address, and telephone contact number and email address.
5. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by use of cookies.
6. It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the General Data Protection Regulation (GDPR). Any such information ("sensitive information") will be dealt with as described below.
7. It may be that you provide us details of credit and debit cards or bank accounts. Any such information ("confidential financial information") will be dealt with as below.
8. We may use personal information collected about you to personalise your visits to our website and recommend goods and services to you. We also use the information to help us develop the design and layout of our website and your experience as customer or visitor.
9. We may use personal information collected about you to let you know about functionality changes to our website or changes to our terms and conditions.
10. We may use the personal information collected about you to let you know about new goods, services, or offers available through our sister sites, which might be of interest to you. If you do not wish to receive this information, select the appropriate check box on our registration form or send an email to craigdon@themountainedge.com. If you have previously registered and wish to change your preference send an email to craigdon@themountainedge.com
11. With the exception of sensitive personal information and confidential information, your personal information may be passed to a third party in order to fulfil your order. By submitting your personal information to us you consent to this transfer.
12. We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
13. We may disclose your personal data if we are either compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or government authority.
14. We will retain your personal data only as long as is necessary for the purposes to which you consent to be a customer or visitor, and then we will retain and use the data for one year following termination unless you advise us otherwise upon which either event we will delete it from our systems.
Data Security
No data transmission over the Internet can be guaranteed to be 100% secure. As a result whilst we strive to protect your personal data as above, we cannot ensure or warrant the security of any information you transmit to us or any other persons providing on-line products or services, and you do so at your own risk.
Craigdon takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Specifically, all personal information on its database is stored in an encrypted form. Craigdon has a strict internal security policy with which members of staff must comply as a condition of employment and no external access to the system is permitted. Craigdon continually reviews and up-dates its security procedures as new technologies become available and new activities are introduced.
Any third parties to whom information is transferred are made aware of these security practices and are also required to take reasonable precautions to protect the transferred information.
Credit Card Transactions: Craigdon uses appropriate encryption protection of Sage Pay when receiving and transmitting credit card information. Such information is also stored in an encrypted form in The Royal Bank of Scotland Group plc database and not that of Craigdon.
Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. In general we use cookies to remind us of who you are and to access your customer account information stored on our computers. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Third Party Websites
Third party websites have separate privacy policies and data collection policies. We have no responsibility or liability for these independent policies. For more information on these websites privacy policies please visit their respective home pages.
Children
This website is not targeted at children but in any event personal information will not be collected from children under 18 years without parental consent.
Enforcement
Any subject access requests or queries relating to themountainedge.com collection or use of personal information should be emailed to: craigdon@themountainedge.com
Returns Policy
If you are not entirely satisfied with your purchase, you may return it for a refund or exchange within 28 days of the dispatch date provided that the goods are in a new and unused condition, with the original labels still intact. Please return any items to the address below:
Craigdon Mountain Sports, Internet Sales, 61-65 High St, Inverurie, Aberdeenshire, Scotland, AB51 3QJ
Email: craigdon@themountainedge.com Tel: 01467 629726
Please note that this policy does not apply to items that have been specially ordered or personalised on behalf of the customer. All postage charges will be the responsibility of the customer unless the item is faulty or there is an error in the delivery.
For your protection, we recommend you use a recorded delivery service with adequate insurance to cover the value of the item, as we regret we cannot be held responsible for items that are lost or damaged in transit.
If the item is faulty or has been damaged in transit, please notify us within 48 hours of receipt and we will arrange for the return and issue a replacement. Once an item has been used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault owing to defective workmanship or materials.
We understand that we are prone to human error sometimes so if we accidentally send you the wrong item or quantity then let us know within 14 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us.
Again, this must be agreed with a member of the Customer Services Team prior to returning the item.
This does not affect your statutory rights as a consumer.
Our stores are unable to refund or exchange orders placed via our website.
Returns Procedure
To arrange a refund or exchange please return the item(s) by post to the address above stating the order reference and reason for return. If you have any queries please contact our Internet Sales department at craigdon@themountainedge.com Alternatively, you can call on 01467 629726.
Disclaimer
All trademarks, product names and company names or logos features on this site are the property of the owners. Throughout the site we have provided many of the manufacturers’ product information and specifications to help you make an informed choice. This information is correct at the time of writing and will be updated as soon any changes are required.
Sale of Knives
It is an offence for any person under the age of 16 years of age to purchase a knife. We shall only supply knives and related equipment to customers over the age of 18. By accepting our terms and conditions, you are declaring that you are aged 18 or over.
Supply of Skis & Snowboards
Due to the precise fitting requirements of winter sports equipment, skis/snowboards and bindings ordered online will be supplied separately. For your safety, we recommend that you have these properly fitted by a local ski shop, preferably an authorised dealer. We cannot accept any responsibility for damage or injury due to incorrectly fitted or poorly maintained equipment.
Damage caused by use on dry slopes is considered as wear and tear and will not be covered by the manufacturer’s warranty. Repairs will be chargeable. Please contact your local shop for information on servicing.
Comfort Guarantee
All ski boots purchased in store are covered by our comfort fit guarantee. If after skiing in the boots you discover any fit problems we will continue to offer a free refitting service.
The following conditions apply to the Ski Boot Comfort Guarantee:
Cash refunds are not given. You must retain your original purchase receipt.
The comfort guarantee is only valid for the season in which the boots are purchased.
This guarantee is in addition to your statutory rights.
Snowboards and Bindings Purchased via our website
Snowboards sold via www.themountainedge.com will have the same guarantees as if they were purchased in store. Bindings will be supplied un-mounted in all cases, as it is impossible to safely set up snowboards without the rider being present. Binding set up is a free service offered on all boards purchased on our website. Simply visit our stores, and we will mount and set your bindings to a suitable riding position. Please take your receipt.
Ski/Snowboard Boot Purchases via our website
Whilst this service is available we do not recommend it, as it is literally impossible to get the right fit without having the boot custom fitted by an experienced boot fitter. Ski Boots purchased via our website will not be covered by our exclusive Comfort Guarantee unless taken in to our stores, for assessment by one of our trained boot fitters. This service is free of charge. Please take your receipt.
Sale of Footwear Online
Whilst our full range of footwear is available online, we recommend that you use this only as a guide. As part of Craigdon Mountain Sports’ commitment to the highest levels of podiatric health and biomechanical analysis, we strongly suggest you have your footwear fitted in store by our experienced and highly trained boot fitters.
Any footwear purchased online is subject to our standard 14 day returns policy. You should not wear any footwear outside until you are 100% sure of the fit. Returns must be in saleable condition, complete with box and proof of purchase. Any footwear purchased online will not be covered by our exclusive Comfort Guarantee (see below for details) unless taken into our shop for assessment by one of our trained boot fitters. This service is free of charge, please take your receipt.
Comfort Guarantee
All footwear purchased in store is covered by our comfort fit guarantee. Footwear purchased online and fitted in store afterwards is also included in this service. Our experienced boot fitters will make every effort to ensure the perfect fit before you leave the store, however, should you experience any problems with the fit, we will continue to offer a refitting service. This may involve modification of the footwear, as well as the addition of supportive footbeds; however cases will be assessed on an individual basis.
The following conditions apply to the Comfort Guarantee:
Refunds are not given. You must retain your original purchase receipt. The comfort guarantee is only valid for the season in which the boots are purchased
Gift Vouchers
Gift Vouchers are valid for 12 months from day of purchase, may only be redeemed at www.themountainedge.com and may not be used in any of the Craigdon Mountain Sports stores.
Loyalty Scheme
Data Protection Statement
From time to time we may use details on how you use your Loyalty Scheme offer to:
